challenging conventional wisdoms for managing IT services

about me

I’ve been working in the IT industry for over 25 years now. I started as a computer operator for a global drinks company working with mainframes in what we called the Computer Room. We didn’t have Data Centres then. Over the years there I worked my way through a number of roles from technical to team lead to manager roles. By the time I decided to leave the organisation I was the Global Services Manager. I spent the next couple of years working in the SME sector in Ireland before joining one of the world’s leading consulting and outsourcing services companies.

Throughout my time in IT, I have been focused on service excellence, IT operations, service transformation and outsourcing. I have held a number of interim senior management IT and business roles for various clients and have led a number of infused teams to mature IT capability, transform IT services or simply stabilise IT service delivery for the organisations I worked with. Over the years I have had the good fortune to work in many places including London, New York, Poland, Glasgow, and of course Ireland where I live. I have delivered IT service strategies for organisations based in places such as Africa (e.g. Malawi, Uganda, and Tanzania), Buenos Aires, Warsaw and Manila, and designed IT services for delivery in places such as Tokyo, Sidney, Paris and Milan.

I have an honours degree in IT, have written articles for various magazines and been profiled in national media. I am a Fellow of BCS, The Chartered Institute for IT and a member of ELITE the UK’s leading forum for IT directors and senior management to share experiences and views about the effective management of IT. ELITE is the UK National Body for representing the views of CIOs, CTOs, IT Directors and other IT leaders at EuroCIO, the European CIO Council.

I live in Dublin with my wife Jill, dividing our time between Sandyford in South Dublin in the winter and Donabate, North County Dublin, in the summer during which time I play golf rather badly.

I hope you enjoy the book.