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hallenging conventional wisdoms for managing IT services
Introducing my blog
Gerry Flanagan
Tuesday, February 21, 2017
01/23/2018
Are Job Families the new IT Management device?
01/03/2018
SLAs in the SIAM Model
07/18/2017
Are SLAs in Service Management Dead?
03/13/2017
Is IT outsourcing just an expensive experiment?
03/06/2017
Do Incident SLAs really have any value?
02/28/2017
What is an IT Service?
3
service management
2
itil
2
siam
1
slas
1
service integration & management
1
devops
1
it organisation