Hi,

I’ve decided to start this blog in response to questions and queries I’ve had on some of the topics I discussed in my book. I’ve been asked by some readers to expand on a number of the issues I’ve raised. Rather than respond individually to questions, I’m going to use this blog as a means to expand on those topics for others who may be interested. It will also provide a vehicle for sharing comments on the issues I’m trying to address.

As with the book, the intention of this blog is not to prescribe answers, although I will make some suggestions. The purpose of the blog and the book is to stimulate thinking about how we manage IT today and how we need to change it for the future.

Organisations across the globe are adopting newer technologies such as Automation, Robotics, AI, Analytics and Cloud. There are a plethora of technologies in the market which are fit for purpose in delivering disruptive business value. The challenge for IT organisations is to reinvent themselves to provide disruptive IT service wrappers around these technologies.

The technology landscape we operate in is changing rapidly today, but as someone (who’s name escapes me) advised, as the rate of change accelerates, we will never experience change as slowly as we are experiencing it today.

Introducing my blog

Gerry Flanagan

“Are SLAs in Service Management Dead?”

Is IT outsourcing just an expensive experiment?

Do Incident SLAs really have any value?

What is an IT Service?