[The author]" illustrates many of the key issues by showing that there may be a significant disconnect between the business expectations, and the reality of what can be delivered, given the resources available. He also proposes that all too often, the IT service fails to understand exactly what it is the business wants, and therefore is unlikely to provide what is actually required. There is no question that the main argument of the book is highly relevant within commerce and industry, and the subject is one that could be of considerable interest to a large number of organisations."
BCS: The Chartered Institute for IT